Unless otherwise stated, the doors will open at 7PM for all shows. The live music will start at different times depending on the number of bands and set lengths. Any times given are simply a guide and subject to change.
We aim to finish all live music by 11:00 and close the room by 11:30 to allow people travelling by train and bus to get home. Although we endeavour to stick to this, we can not guarantee that this will be the case. All times and support acts listed are subject to change and are to be used as guidance only. Do not use the stage times listed to make travel arrangements.
ADV stands for Advanced Ticket Price. This is the ticket price (minus booking fee) if purchased BEFORE the event. OTD is the On The Door price, and is the ticket price if purchased on the night at the show. OTD is always a higher price that ADV. Some shows do not have advanced tickets, however this will be advertised.
In accordance with section 27 of the licensing law the venue has the right to refuse admission without providing a reason. If you have consumed alcohol prior to arrival & appear to be in an intoxicated state or behave inappropriately in the queue or in view of the venue staff you may be refused entry without a refund.
Crowd surfing, stage invasion, smoking within the venue, the throwing of drinks and any other behaviour deemed as inappropriate whilst inside the venue will result in ejection from the premises without a refund.
Birdwell Venue restrict the age of those attending to children 14 years old and over due to sound levels and crowd profiles. Anyone under the age of 16 MUST be accompanied by an adult (18+). The Venue Management have the right to refuse entry without a refund.
Children who appear to look under the age of 14 that arrive at a show and cannot prove they are 14 or over may be refused entry depending on the type of show. This decision will be made by the duty manager. Parents will be called to collect their child if the show is not suitable for the person to attend unaccompanied. No refund will be given in this instance. Some events are Over 18’s and in some cases over 21’s with no exceptions. This will be displayed on all promotion material for the relevant show. Please ensure you read all the show details prior to booking tickets.
If you are lucky enough to look under 25, you will be asked to prove that you are over 18, when you enter the venue. Challenge 25 is the same principle as challenge 21. All customers who look under the age of 25 will be required to provide ID when purchasing alcohol. If you are under 18 you are committing a criminal offence if you attempt to buy alcohol and you may be ejected without a refund or held until a responsible adult can come and collect you. People over the age of 18 found purchasing drinks for those not of legal age will be ejected without a refund. Only acceptable forms of proof are accepted. These are either a valid Photo Driving Licence or a valid UK Passport.
Any ID found to be fraudulent will be confiscated and passed to the issuing authority or the police.
Birdwell Venue only accept valid passports or driving licences as forms of ID. Any other type of ID will not be accepted, this includes photographs of ID.
Anyone who uses a false ID will ave the ID confiscated and may be refused entry.
All tickets should be purchased through one of the recognised outlets or in person at the venue box office.
Online tickets are available via our website, or via one of our recognised ticketing partners: SeeTickets, Eventim and Gigantic ONLY. Please do not purchase your tickets from anywhere else as we can not guarantee the validity of these tickets, nor can we stop price gouging.
The Box Office opening times are Mon-Fri, 3PM – Midnight and Sat-Sun 12PM – Midnight. For non received, lost or stolen tickets please contact the outlet that the tickets were booked / purchased through and not the venue directly (unless purchased directly).
BEWARE OF SECONDARY TICKETING (Touts, eBay, etc).
Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary ticketing market. The venue is unable to help with ticketing problems unless tickets are purchased with an authorised ticketing agent.
Refunds will only be given in the event of an event being cancelled, the date being changed or a substantial change to the event line up. Refunds can only be issued from the point of purchase. Any refund given will be for the face value of the tickets and not include any booking fee's. You will have 14 days from notification of the change of date and/or lineup to request a refund.
Refunds will NOT be given for incorrectly bought or over ordered tickets.
Where possible we request that you print off your E-Tickets/Online tickets as this will help us to process your tickets faster once at the venue.
Please Note. Failure to print off the actual tickets will result is refusal of entry. A receipt from the point of purchase will not suffice. We must see the actual tickets purchased so the barcode can be scanned.
Birdwell Venue has bench seating down both sides of the main room which is available at every show. There is no other seating or tables available.
None of our tickets include a reserved seat and all our seating is strictly on a first come first served basis and no extra seating will be added to the venue.
If you require seating for a medical reason, then please contact us in advance of the show and we will do everything we can to help accommodate you. We have a finite number of reservable chairs which are first come first reserved
Please be aware that there will be high sound levels during shows and patrons may be subject to continuous sound levels which may cause potential damage to hearing. Ear plugs are available on request should they be required. The venue operates a neighbour friendly policy, when leaving the venue please make as little noise as possible.
Assistance animals are welcome at Birdwell Venue. However, due to the sound levels on live events and club nights often exceeding 105db, not all events are suitable for assistance animals. We advise that where possible assistance animals are not brought and a carer ticket is instead sought to avoid any potential detriment to the welfare of the animal.
If however, a carer ticket is not feasible. We strongly adivse due to the potential harm these volumes may cause to any animal, that you seek advise from your local guide-dog school / the RNIB before attending.
Please note that assistance animals are the only animals allowed into the venue during any event.
Birdwell Venue can not be held responsible for any hearing loss suffered by any assistance animal that are brought to an event.
Birdwell Venue does offer personal assistance tickets if required. We invite customers who require a personal assistant to attend to contact us via email ([email protected]) BEFORE purchasing a ticket. Please make sure to contact us immediately as our capacity is limited.
For the satisfaction of other customers iPads and/or tablet devices are not permitted to photograph or film during any performances. Customers who persist may be asked to leave the venue. No professional cameras (with large or detachable lenses), video cameras or tape recorders are permitted in the venue without prior approval (please email [email protected] if you wish to take photographs). Should you be found to have these on arrival you will be asked to either take them back to somewhere safe or be asked to deposit them in the cloakroom. Small compact cameras are allowed unless specified on the day of the show.
Birdwell Venue operate a random search policy on all events. Refusal to be searched or have your bag searched will result in refusal of entry without a refund.
Birdwell Venue does not have any cloakroom facilities.
If you have selected the Box Office Collection, tickets can only be collected once doors open for the event. To collect tickets from the box office you will need to have a copy of the order confirmation, ID and the card used as payments for the tickets. If you are collecting your ticket(s) and you are not the person whose card was used for the purchase, please ensure you bring with you a signed letter of authorisation from the card holder which details your name and the last four digits of the card used to purchase the tickets.
There are no restrictions with regards to clothing at most events, however if wearing a hat, hoody or bike helmet you may be asked to remove these prior to entry and that they be deposited in a cloakroom. For certaim events, Birdwell Venue will not allow football colours and some items of fancy dress may be confiscated. Rings, emblems or other paraphernalia of a political, racist, gang, sectarian or partisans nature will not be permitted on the premises.
No food or beverages should be brought into the Venues; these will be removed on search and confiscated. This includes sweets & chewing gum. The bars at the venue do stock snacks such as crisps, nuts and pork scratchings. However, we advise you to eat before arriving at the venue. Free drinking water is available on request at bars throughout the venues. Should you require the items for medical reasons please make this known to the security personnel on the front door who will contact the Duty Manager & medical personnel to discuss this in private. Alternatively if possible contact the Venue via email in advance of the show.
If you have a complaint about the venue or event please speak to a member of staff / security who will try to assist and in turn, if necessary, contact a Duty Manager immediately during the show to try and resolve the issue. Complaints after an event should be sent in writing (via email) directly to the Venue’s enquiry address listed on their website.
Birdwell Venue has a large carpark that is free to use for any customers. We are also surrounded by onstreet parking if our carpark is full.
If you do need to park in the surrounding area on your visit to Birdwell Venue, please be mindful and courteous to our neighbours in the way you park.
If you have lost items or left them in the venue, please email the venue directly on [email protected] with a description of the missing item, date of the show contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item. The venues keep items for a maximum of 2 weeks after this period they are passed to a local charity shop. Valuable items may be held for a longer period. Items such as passports etc are collected by the police on a monthly basis.
We discourage bringing medication to the Venues; however we do understand that for some people this is a necessity. Therefore should a person attend a show with prescription drugs the following applies: A sealed package of prescribed medication of a small quantity is permitted providing that the persons name is on the label. A prescription for the medication if possible should be brought with you if possible. Any person with items that are deemed unidentifiable / not in the original packaging or of a large quantity will be asked to speak with the Medics on the night who will assess the situation and the items may be removed until after the show and held in the medical room where they can be accessed if required. Please be aware that evidence may be requested by security or the medic on entry. You may also be requested to speak with the Duty Manager. A person who intends to bring into a venue medical sharps will be asked to discuss their usage with the Senior Duty Manager ∓ the venues medical staff, in a private area, to ensure that their condition requires immediate access to these items and to also ensure the customer is aware of how to locate and access an area whereby they can administer the required treatment without any concern.
In line with the law, Birdwell Venue is a non smoking venue. Smoking is not permitted in any area of the venue. This now also includes the use of electronic cigarettes. As a result of customer demand there is a dedicated smoking area made available as soon as possible on each event. Please be aware if you appear to be under 18 you may be asked for ID to enter the smoking area. Those found to be smoking inside the venue may be ejected without a refund.
Some shows will contain strobe lighting or smoke effects. Signage will be up in the venue to advise of this. Should you have an issue please speak to a member of staff on the night.
Terms and conditions can be found on the reverse of all tickets and on the bottom of home printed tickets. Crowd surfing and the throwing of drinks are strictly prohibited in the venue and those who do this will be ejected without a refund. Patrons who appear to be under the influence of alcohol or drugs will be refused entry without a refund. In line with licensing law the venue has the right to refuse admission to any patron without providing a reason.
All T&C’s are subject to change. The terms and conditions for being allowed entry to Birdwell Venue may change at short notice so please check before travel.